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Proceed to: Content ITIL® 4 Processes Roles Documents KPI |
according to ITIL® and ISO 20000
With the new ITIL® 4 the presentation of the standard changes to "Value Streams". This does not mean that the process view is obsolete, on the contrary - from an organizational point of view, the Value Stream is nothing more than a new way of looking at process chains, triggered by demand, focusing on value creation and supplemented by respective tools. This allows the new aspects of ITIL® 4 to be integrated into the service lifecycle (from our experience this is preferred by our customers):
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IT processes are maintained in the classic lifecycle-view in 5 phases by IT Service Management: |
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Provision of strategic and tactical requirements for an efficient and effective IT Service Management and related financials, integration of the IT services into the business of the IT service consumers and controlled service consumption based upon a well defined service portfolio
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Creative steering of the life cycle of IT services beginning with the initial specification respective modifications and improvements to the implementation ready robust design regarding the business requirements, capacity, availability, security and continuity of service provision
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Controlled rollout of the newly developed respective modified IT services to service operation
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Efficient, goal oriented operation of the IT services
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Continually in closed loop optimized IT services, securing the introduction of the experiences from the past into the improvement |
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Service Value System of ITSM according to ITIL® 4
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